Notify us of a claim

We’re here when you need us most. Need to notify us of a claim?

Notifying us of a Claim

In the event of a claim, it is important that you know your policy details, and who to contact. Make sure you keep details of your policy in a safe spot in the same place, or close to your insured premises.

Stop! Before you think about your claim…

1. Do you need to contact emergency services? If yes, please call 000.

2. Look around. Are you or those around you hurt or need assistance?

3. Is the location you are in safe? Is there a threat to you or those around you?

After-Hours Emergency Claims

Before completing the claims lodgment form below – please read our After-Hours information to ensure you follow the correct steps.

Can I contact my insurer after hours?
Yes. Most insurers have a direct Claims department for lodgement. But if you cannot you cannot find this number OR you cannot immediately get through, you can still arrange emergency “make-safe” repairs to your property.

How do I arrange Make-Safe emergency repairs?
Ausure have Australia wide Emergency repairers at your disposal. Their details are below. You can contact these companies 24/7 to make the necessary emergency repairs and simply speak to us or your Insurer the next business day to formally lodge the claim.

Please note, it is part of your responsibility to ensure the necessary repairs are made to help reduce any further damage occurring.

Make-Safe Emergency Contacts

Johns Lyng Emergency Response – 1300 736 000 -brokerresponse@johnslyng.com.au

RPF – 1300 722 261 – claims@rpfbuilding.com.au

Emergency Trade Services – 1300 755 455 – admin@etsaus.com.au

Important Claim Tips!

Take photos of the damaged items, If possible
keep damaged items for inspection if assessor is
assigned
Arrange makesafe repairs if necessary, see details of emergency repairers noted above
Obtain a detailed repairers report to confirm
the cause of damage and if the item needs
replacement or can be repaired

Provide a quote to repair/replace the lost items
Provide proof of ownership for all lost items
Report all Stolen items to the police and request a
copy of the Police report
If the claim occurs during business hours, you can call Ausure City and Rural on 08 85223600. If it occurs outside of hours, please lodge the claim directly with the insurer (you will be able to find this on your policy documents).