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Application Support/Helpdesk Support Team Member

Ausure we care Insurance Broker
Brisbane, QLD
Client Service Broker
Full time

Our team is expanding and we are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane. 

This is a great chance to work with an experienced team and further your career.

Does this sound like you? If yes, we want to hear from you!


  • Taking ownership of customer issues and ensuring a quality outcome
  • Provide support on a range of systems and applications
  • Provide detailed application support on the various Ausure applications
  • Provide support on basic IT queries, including basic knowledge of Microsoft Windows operating systems,
  • Microsoft Office applications and all browsers.
  • Escalate tasks within the team or engage appropriate vendor support
  • Provide a professional and courteous service to customers
  • Participation in occasional ‘out of hours’ support tasks
  • Participate in projects, as required by the Support or IT Team

We are looking for
 a good mix of the following skills, knowledge & experience

  • At least one year experience in a helpdesk, application support or customer service role
  • Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
  • ‘Can do attitude’ & good communication skills (including good telephone manner and etiquette)
  • Excellent people liaison skills with an ability to build great rapport and working relationships
  • The ability to prioritise
  • The ability to work successfully in a fast-paced team environment and autonomously

Ausure is one of Australia’s largest providers of insurance broking services and is not owned by a bank or insurance company. With offices across the country, our team of insurance advisers strive to provide exceptional customer service, quality advice and a range of insurance products to its valued customers.

Benefits for being part of the Ausure Group

  • Attractive remuneration package
  • RDO option
  • Hybrid working arrangement option (after successful probation period)
  • Travel Insurance
  • Onsite training, support and development
  • A friendly, close knit and supportive working environment
  • Career Growth – Work-Life Balance – Cutting Edge Technology

Please submit a covering letter detailing your interest and an updated version of your CV.  

Please no external recruitment agency contact

Does this sound like you?

If you tick any of these boxes, we can’t wait to hear from you!
Click ‘Apply On Seek’ or fill out the form below. 

Let us know if you're interested.

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