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If you tick any of these boxes, we can’t wait to hear from you!
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Application Support/Helpdesk Support Team Member
Brisbane, QLD
Help Desk & IT Support (Information & Communication Technology)
Full time
Our team is expanding and we are seeking an enthusiastic Application Support/Helpdesk Support Team Member to join our fast-paced office in Brisbane.
This is a great chance to work with an experienced team and further your career.
Does this sound like you? If yes, we want to hear from you!
Responsibilities
- Taking ownership of customer issues and ensuring a quality outcome
- Provide support on a range of systems and applications
- Provide detailed application support on the various Ausure applications
- Provide support on basic IT queries, including basic knowledge of Microsoft Windows operating systems, Microsoft Office applications and all browsers.
- Escalate tasks within the team or engage appropriate vendor support
- Provide a professional and courteous service to customers
- Participation in occasional ‘out of hours’ support tasks
- Participate in projects, as required by the Support or IT Team
We are looking for a good mix of the following skills, knowledge & experience
- At least one year experience in a helpdesk, application support or customer service role
- Highly developed customer service skills, demonstrating the ability to deal responsively, consistently, patiently and politely with service requests
- ‘Can do attitude’ & good communication skills (including good telephone manner and etiquette)
- Excellent people liaison skills with an ability to build great rapport and working relationships
- The ability to prioritise
- The ability to work successfully in a fast-paced team environment and autonomously
Ausure is one of Australia’s largest providers of insurance broking services and is not owned by a bank or insurance company. With offices across the country, our team of insurance advisers strive to provide exceptional customer service, quality advice and a range of insurance products to its valued customers.
Benefits for being part of the Ausure Group
- Competitive Salary
- A friendly, supportive working environment
- Hybrid office/work from home environment
- Career Growth – Work-Life Balance – Cutting Edge Technology
Please submit a covering letter detailing your interest and an updated version of your CV.
Please no external recruitment agency contact