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Senior Claims Coordinator

Ausure we care Insurance Broker
Brisbane, QLD
Full time

Our team is expanding and we are seeking enthusiastic Senior Claims Coordinator to join our fast-paced office in Brisbane. 

This is a great chance to work with an experienced team and further your career.

Does this sound like you? If yes, we want to hear from you!


  • Help manage and mentor a team of four claims professionals
  • Management and negotiation of high-level claims, including communication with insurers and clients
  • Drive improvements across Claims Management
  • Advising on coverage and interpreting policy wordings
  • Manage a high volume of claim cases from lodgement to finalisation
  • Providing an excellent level of customer service to all our stakeholders
  • Deliver a highly empathetic customer service experience
  • Providing our customers an exceptional and highly responsive end-to-end claims experience

We are looking for
 a good mix of the following skills, knowledge & experience

  • At least 5 years’ experience in insurance claims
  • Tier 1 or Diploma in Insurance Broking
  • Solid time management skills including the ability to multitask
  • A strong and positive work ethic
  • Strong attention to detail and excellent customer service skills with a passion for helping people
  • Excellent communication and problem-solving skills with the ability to communicate complex information, in a structured and simple way
  • Attentive and confident when liaising with customers and service providers
  • A friendly disposition and a commitment to being part of a team environment
  • Works well in a team environment but also autonomously when required
  • Computer skills and ability to navigate multiple computer systems
  • Passionate about driving continuous improvement initiatives


Ausure is one of Australia’s largest providers of insurance broking services and is not owned by a bank or insurance company. With offices across the country, our team of insurance advisers strive to provide exceptional customer service, quality advice and a range of insurance products to its valued customers.

Benefits for being part of the Ausure Group

  • Bonus Scheme – based on employee performance and achievement of KPIs
  • Hybrid work – flexible working arrangement to support your work-life balance
  • Onsite training, support and development
  • Travel Insurance – for all work and leisure travel
  • A friendly, close knit and supportive working environment
  • Career Growth


Please submit a covering letter detailing your interest and an updated version of your CV.  Applications Close 30th April 2023.

Please no external recruitment agency contact

Does this sound like you?

If you tick any of these boxes, we can’t wait to hear from you!
Click ‘Apply On Seek’ or fill out the form below. 

Let us know if you're interested.

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