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3 Tips for Brokers to maximise efficiencies at Renewal Time

Renewals, they can seem never ending, daunting and exhausting. Especially as a broker when you handle them every day. The key to renewal management is simple, time management & organisation.


Tip 1 – review your renewals

Review the renewals for the upcoming month and determine which clients you need to speak with, which polices you know require declarations and which polices are manual. The remaining renewals should be the straight forward renewals such as home, motor or a simple business pack.


Tip 2 – Plan your month

Now that you have identified the clients and polices that might take up a bit more of your time, it’s time to map out a plan. You don’t want to tackle all the troublesome renewals at once, spread them out. One arduous renewal per day at the begging of the month, will feel much easier to tackle than reviewing 5 on one day. Stick to your plan as best as possible. We all get side tracked, however identifying these policies and tackling them one by one will help keep you on track for the month and not drowning by the end of it.

First week tips

  • A month prior to renewal contact your clients that you need to speak with and schedule a time to review their portfolio.
  • Block out some time in your calendar to call your clients and follow up any declarations that you still require.
  • Contact the underwriters that are sending you manual terms. Chat to them about your clients upcoming renewals, ask if there is any further information they might require to issue terms. Contact your clients straight away and obtain the information required.
  • Throughout the month, work on renewals one by one.
  • Utilise the remarketing tools that are at your fingertips. SCTP remarket option and the Insurebot are great ways to improve efficiency and save you time. If you would like more information on the Insurebot and how to use it click on the following link here.


Tip 3 – Train your clients

Train your clients to know what is expected of them at renewal time. It is far easier to work with a client that is prepared rather than a client that is not. Remind them when scheduling appointments to have information to hand such as turnover, sub-contractor information or machinery value’s ready to go. Keep a run sheet of changes for large clients such as keeping track of fleet vehicle changes and additions, or machinery hired in or out. The more prepared your client is, the easier your job will be.



Gemma Riordan
National Service Team Manager

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