Allianz Awarded Insurer of the Year Award - Ausure 2025 Conference
Allianz Insurance has been awarded the prestigious Insurer of the Year Award for 2025 at the recent Ausure Conference. Allianz Insurance was a finalist in the same category in 2023, showing tremendous dedication to providing superior service to brokers and their clients over the past two years.
Faaizah Banu, National Relationship Manager at Allianz, attended the conference and accepted the award on her and her team’s behalf. Faaizah shared,
“On behalf of the whole team at Allianz, I just want to thank the Ausure network for their continued support, and I look forward to what we can achieve in the future, working closely together.”
“My relationship with Ausure goes back to 2009, and I love that they’ve always been about family; you can see it shine through now with the next generation joining their parents’ businesses; in a way, I see a lot of them as an extension of my family and my insurance journey.”
When asked what Allianz thinks sets them apart regarding the customer service and benefits that they provide to the Ausure Group, ultimately leading to a finalist position in 2023, now to be awarded Insurer of the Year for 2025, Faaizah shared,
"As a strategic partner, Allianz sets itself apart in customer service through a combination of technology, expertise, and customer-centric strategies. Our whole team really enjoys working with Ausure Head Office and individual ARs, so that personal service is a really important aspect."
Allianz has shown that there has, and will be a strong focus to ensure they meet the evolving needs of our brokers and their clients; Faaizah outlined:
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Providing Tailored Solutions to client needs, either through Allianz Commercial or our One Allianz Partners.
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Focusing on Digital Transformation and Automation as we look to provide a full-lifecycle Farm product this year.
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Providing Strong Broker Partnerships across State-based underwriting model and local distribution teams supported by our incredible claims teams.
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Market-leading claims handling, focusing on reducing response times and ensuring that clients receive the support they need during critical times.
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Commitment to professional training and development through Allianz Learn. Allianz Learn is thoughtfully structured to cater to diverse professional needs through its specialized programs, each contributing uniquely to both professional and personal growth. Some of these initiatives include the Emerge Program, Allianz Training Series, Allianz Women’s Series, and Allianz All-In Masterminds.“
“Over the next 12 months, we will leverage the positive broker sentiment across the Ausure network, continuing to provide great service, provide accessible education opportunities and make sure we nail a couple of key initiatives to ensure mutual growth.”
Adam Sloan, Ausure’s General Manager of Business Development, works closely with Allianz and Faaizah to ensure these initiatives, products and services are effectively communicated across the Ausure network.
When asked what it means for Allianz to have been presented the Insurer of the Year Award, Adam shared:
“ Allianz’s recognition as Insurer of the Year is a testament to the dedication and expertise of the team, particularly Faaizah Banu. In an industry that has often been driven by transactional relationships, Allianz has consistently demonstrated the value of genuine partnerships.
Over the past few years, Allianz has been outstanding to work with. They’ve taken the time to listen to our brokers across the country and have shown a strong commitment to collaborating with us to better support our clients ”
In response to the question of what current/potential services or tools Ausure ARs should be taking more advantage of, Faaizah said, “I am really proud of the Allianz Learn, and it’s exciting to see it evolve; Additionally, during our presentation at the Ausure conference we discussed the claims lodgement process and how we can better work together. The more information we have at claims lodgement, the better we can manage a claim in a timely manner without creating undue frustration or additional touchpoints.”
“We encourage that prior to lodging a claim, try to ensure you have a conversation with the insured about their potential needs during the claim process. Allianz has a variety of tools to assist in facilitating conversations with the insured to determine what options are going to best suit their needs and expectations; this will ultimately result in a better customer experience and a higher chance of meeting both your and your customer’s expectations for quality and convenience.”
When asked if there was an Allianz initiative, which she is particularly proud, Faaizah continued, “Personally, it was the segmentation initiative that we executed in August of 2023; the aim was to provide the appropriate service to the individual needs of individual brokers & ARs, ensuring our best supporters get the best opportunities to work with us. It’s taken a year or so for us to embed and the momentum to kick in; however, we are receiving incredible positive sentiment about the changes….. and it’s clearly working with Allianz winning the ‘Insurer of the Year’ award at the recent Ausure Conference 2025.”
Adam shared, “On behalf of the Ausure team, I want to say a big thank you to Faaizah Banu and her team at Allianz. Their support and dedication have been incredible, and it’s made all the difference in strengthening our partnership. A huge congratulations also goes to CHUBB and QBE for being named finalists.”