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The National Service Team

An Ausure Initiative to Support our Brokers

Ausure continually look for new ways to support our brokers. The National Service Team provide assistance to offices that would like support with back office processing requirements. This frees up Ausure brokers to focus on other areas of their business, such as building client relationships and providing advice, and new business growth.

“The National Service team has been the backbone of our business for the past 11 years, our office would not have been at the level it is at today without NST providing us professional and efficient support, their attention to detail and regular follow ups to ensure all tasks and renewals managed in a timely manner is next to none.”
Sinan Sarah
Insurebiz

How does this work?
The National Service Team (NST) have a proven process to facilitate all of our brokers processing requirements. Usually, the NST do not liaise with clients directly, other than when assisting brokers while they are on Annual Leave.

What can we assist with?

– Renewals
– Remarket Policies, can be tailored based on Branch requirements
– Endorsements/cancellations
– Debtors
– New Business (obtaining quotes and providing assistance with New Ventures/schemes)
– Providing relief/assistance when your staff are on holidays or unwell

The national service team also work alongside the Ausure claims department to provide assistance to offices during high volume periods such as during weather catastrophes or annual holidays.

“The benefits to me, years of knowledge, consistent staff, consistent training and processes, no need to worry about staff holidays or sick leave, nothing seems to be too much trouble. I honestly would never consider changing the formula, it leaves me to concentrate on servicing my clients not constantly keeping up to date with system and process changes and training staff!!”
Jenny Sharman
Professional Insurance Solutions Australia

Click here for more information and a full breakdown of how the National Service Teams supports Ausure offices. 

Are you an Insurance Broker looking interested in joining Ausure? Click here to find out more about what makes us one of the leading AR groups in the industry. 

The Ausure National Service Team