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Enhance Your Tech Skills - 5 Handy Tips from the Ausure’s Broking Support Team

John Wilson, Broking Support Team Leader at Ausure has been kind enough to share some of his worldly Tech wisdom with us, guaranteed to take your IT skills to the next level. How many of these do you know about? Take a look and find out.

In today’s digital age, having a good grasp of computer tricks and shortcuts can greatly enhance your productivity and troubleshooting abilities. In this article, we’ll explore five valuable tricks that you may not be aware of, but will certainly come in handy. From capturing full-screen screenshots to reporting issues effectively and efficiently, we’ll cover various aspects of using your computer more efficiently. Let’s dive in and discover these hidden gems!

1. Capture Full-Screen Screenshots to Provide Context When Reporting Issues:

When encountering technical issues, it’s crucial to provide clear and concise information to the support team. Capturing a full-screen screenshot can be incredibly helpful in giving context to the problem you’re facing. On Windows, simply press the “Print Screen” (PrtScn) key on your keyboard to capture the entire screen. You can then paste it into an image editing tool or directly into an email to include it when reporting the issue. On Mac, press Shift + Command + 3 to capture the entire screen. Alternatively, for Windows users, the built-in Snipping Tool is a handy utility for capturing specific portions of your screen. It allows you to select the desired area, annotate the screenshot if needed, and save or share it. Including these screenshots when reporting issues can provide the support team with a clearer understanding of the problem, leading to quicker resolutions.


2. Provide Pertinent Information When Reporting Issues: 

When reporting technical problems, it’s important to include relevant details that can help the support team identify and address the issue more efficiently, don`t forget to include error messages (if any) and for more complex issues a step-by-step description of how the issue occurred is useful. The more precise and comprehensive your report, the quicker and more accurately the problem can be resolved.

3. Duplicate Browser Tabs Using Chrome:

If you frequently work with multiple browser tabs, Google Chrome provides a handy trick to duplicate them quickly. Simply right-click on the tab you want to duplicate and select “Duplicate” from the context menu. This shortcut allows you to replicate the current tab’s content, making it easier to navigate between related web pages or work on similar tasks simultaneously.

4. Use Snipping Tool for Screenshots:

Windows Snipping Tool is a powerful built-in utility that allows you to capture specific portions of your screen. To access it, search for “Snipping Tool” in the Windows Start menu. Once launched, you can choose from different capture modes, such as free-form, rectangular, window, or full-screen. Snipping Tool also offers basic annotation tools, enabling you to highlight or add text to the captured image before saving or sharing it.

5. Utilize the Delay Function in Snipping Tool:

Sometimes, you need to capture a screenshot of a particular element that appears after a short delay, such as a dropdown box or tooltip. Snipping Tool offers a convenient solution to this challenge. After launching the Snipping Tool, click on “Delay” and select the desired delay time, typically a few seconds. This feature gives you enough time to set up the specific element you want to capture, making it easier to include time-sensitive content in your screenshots.


By mastering these tips and tricks, you can significantly improve your troubleshooting skills and enhance your overall computing experience. The ability to capture full-screen screenshots, provide pertinent information when reporting issues, duplicate browser tabs, utilize Snipping Tool, and leverage the delay function for precise screenshot capture will empower you to work more efficiently and communicate technical problems effectively. Embrace these tips, and take your computer skills to the next level!

John Wilson
Ausure Broking Support Team Leader
Ph: 07 3319 5100  

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