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Make-safe repairers: What to do if your home or business suffers damage and needs emergency repairs

With the increased number of weather catastrophes recently seen across Australia, it’s important for home and business owners to understand what they should do in the event that their property is significantly damaged.

These events can often happen outside of business hours – on weekends or during the night and can result in the need for urgent repairs. Aside from trying to limit further damage to your property, many owners don’t realise that it’s part of your insurance contract to undertake the necessary repairs to ensure no further damage occurs.

What is a make-safe repairer?

A “make safe” repair refers to emergency repairs that are carried out to secure a property and prevent further damage after an incident, such as a natural disaster or accident. This could include actions like boarding up broken windows, repairing damaged roofs temporarily, or securing any structural damage that poses immediate risk. The primary purpose of these repairs is to ensure the property is safe and to minimise the extent of the damage until more permanent repairs can be made. These are typically covered under most insurance policies as part of the claim process.

A make-safe repairer can carry out immediate, temporary repairs to a property. These companies often operate 24 hours a day, 7 days a week, and their role is to stabilise the situation and prevent further damage or harm. These repairers act quickly to ensure the property is safe and secure; their services are typically coordinated by the insurance company as part of the claims process but can also be arranged by the insured if outside of standard business hours. The focus of a make-safe repairer is safety and damage mitigation rather than permanent repair.

Ausure have Australia wide Emergency repairers at your disposal. You can contact these companies 24/7 to make the necessary emergency repairs and simply speak to the Ausure team, or your Insurer the next business day to formally lodge the claim.

Make-Safe Emergency Contacts
Johns Lyng Emergency Response – 1300 736 000 brokerresponse@johnslyng.com.au
RPF1300 722 261claims@rpfbuilding.com.au
Emergency Trade Services1300 755 455admin@etsaus.com.au

Do I have to pay for a make-safe repair?

In most cases, if you have insurance coverage in Australia, the cost of a “make-safe” repair is typically covered by your insurance policy, especially if it’s part of a claim for damage caused by an insured event.

You are not required to pay upfront for these emergency services, as they are normally claimed on your insurance, subject to having the suitable insurance. However, it’s important to be sure that the event is covered by your policy. This is where having the right insurance for your needs is crucial – if you are unsure, please speak with your insurance broker or insurer to ensure you are adequately covered – and not let out of pocket do to a declined claim. If the policy is not correct then you may wear the cost of the incident to your property as well as the repairs you made.

If your property or business in Australia suffers damage that needs immediate repair, follow these steps:

Safety First: Ensure the safety of everyone involved. Avoid entering damaged buildings until they are declared safe.

Document Damage: Take photos or videos of the damage for insurance claims.

Contact Insurance Company: Inform your insurer about the damage as soon as possible.

Emergency Repairs: Undertake necessary emergency repairs to prevent further damage. Keep receipts for any repair work. Obtain a detailed repairers report to confirm the cause of damage and if the item needs replacement or can be repaired

Follow Insurer’s Instructions: Your insurer will guide you on the claims process and next steps.

Professional Repairs: Arrange for professional repairs as advised by your insurer.

Remember, safety is the top priority, and keeping good documentation is crucial for insurance purposes.

For more information on how to lodge a claim with Ausure, please see our ‘Lodge a Claim’ page. Click the link here for more information on how to make a claim.



Darren Free
Claims Manager
Email: darren.free@ausure.com.au

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