More Than a Network: How Parkway Insurance Services Found Their Place at Ausure
For Chris and Tara Shanks, joining the Ausure network in 2023 was not simply a business decision. It was a return to a community where relationships matter, support is genuine, and success is shared.
As the owners of Parkway Insurance Services, Chris and Tara were looking for more than just a network. They wanted a partner that understood the value of personal relationships, provided meaningful support, and genuinely invested in the success of its Authorised Representatives. Since joining Ausure, they have experienced exactly that.
What began as a new chapter for their business has grown into a partnership built on collaboration, trust, and a shared commitment to delivering exceptional outcomes for clients.
A Warm Welcome Back
From day one, Chris and Tara were met with encouragement, understanding, and support from every corner of the business. Reflecting on their experience since rejoining, they describe the transition back into the network as overwhelmingly positive.
“We were welcomed back to Ausure after our departure from our previous network and received nothing but warmth, support, and understanding from the entire team.”
That support has extended across every area of the business, from broking and claims through to accounts and compliance. For Parkway Insurance Services, having access to knowledgeable and approachable people has provided confidence and reassurance, knowing there is always someone willing to assist when needed. More importantly, the support has enabled them to focus on what they do best: delivering exceptional outcomes for their clients while continuing to grow their business.
The Power of Community
While the practical support has been invaluable, it is the people that have made the greatest impact.
For Chris and Tara, the strongest aspect of being part of the Ausure network is the sense of community that exists throughout the group. Over the years, they have built meaningful professional relationships not only with the Ausure team but also with fellow brokers across the country. Those connections have evolved into genuine friendships, creating a network that extends far beyond day-to-day business operations.
The annual Ausure conferences remain a particular highlight, offering an opportunity to reconnect, exchange ideas, learn from one another, and strengthen the relationships that make the network unique. It is this culture of collaboration and connection that continues to set Ausure apart.
Navigating Change with Confidence
Like any significant business change, joining a new network required an adjustment period. Chris and Tara acknowledge that it took around twelve months for everything to fully settle into place. There were some inevitable teething issues during the initial setup and early stages of the transition, but the support provided by Ausure ensured those challenges never became obstacles.
Rather than navigating the process alone, Parkway Insurance Services had a dedicated team behind them every step of the way. Once the foundations were established, operations became seamless, with only minimal additional administration required. Today, the business enjoys the benefits of being part of a larger network while maintaining the flexibility and independence that are important to their clients and team.
A Partnership That Supports Growth
As Parkway Insurance Services has continued to evolve, Ausure’s ongoing support has played an important role in helping the business move forward with confidence. Access to training, compliance assistance, guidance, and regular communication has provided a strong framework for sustainable growth. Knowing that expert support is always available allows Chris and Tara to focus their energy on developing their business and delivering outstanding service to their clients.
“The ongoing support, training, guidance, and compliance assistance have been invaluable.”
For Parkway Insurance Services, the value of the partnership goes beyond systems and resources. It is the peace of mind that comes from knowing they have a trusted network standing behind them.
Why Relationships Matter
As both Parkway Insurance Services and the Ausure network continue to grow, Chris and Tara are excited about the opportunities that lie ahead. They look forward to welcoming new brokers into the network, building new relationships, and continuing to contribute to the collaborative culture that has helped shape their experience. At the same time, they are proud to see the Ausure brand gaining recognition as a respected and professional force within the insurance industry, while remaining true to its down-to-earth values and people-first approach.
With ambitious plans for the future and a strong partnership behind them, Parkway Insurance Services is focused on continued growth and success, confident that Ausure will remain an important part of that journey.
About Parkway Insurance Services
Parkway Insurance Services has been providing quality general insurance advice and service to clients since 1996. Based on the Gold Coast, the business specialises in delivering tailored insurance solutions across a broad range of personal, commercial, and business insurance needs. Built on the values of integrity, respect, commitment, and teamwork, Parkway has developed a strong reputation for professional advice, exceptional service, and long-term client relationships.
Contact Parkway Insurance Services
Website: www.parkway.com.au
Phone: (07) 5572 0822
Email: chris@parkway.com.au | tara@parkway.com.au
Address: 10/79 West Burleigh Road, Burleigh Heads 4220