“Support and recognition from the top down” - Why More Insurance Brokerages Are Choosing Ausure
Support and recognition from the top down – there is no one I don’t have access to. Onboarding was way easier than I thought. – Gavin Walker, Newcastle Insurance Group
2025 has seen a spike in the number of Principals and Business Owners of Insurance Brokerages choosing to partner with Ausure as their AR Networking Group, with a total of 16 new Brokerages either having joined or scheduled to join over a 12 month period.
Whilst historically changing license groups has been something that Broking Principals were reluctant to do, recent changes in what networks are offering and the level of support provided has made many principals re-evaluate who they choose to partner with.
“Joining Ausure has been an incredibly positive and seamless experience for WEB Financial & Insurance Services (WEBFIS). From the initial discussions to full transition, the entire process was handled with professionalism, structure, and genuine care. We were particularly impressed by the clear communication, responsiveness, and cross-departmental support that helped us integrate smoothly into the Ausure network, while continuing to serve our clients with minimal disruption.“
Elaine, WebFIS joined Ausure in Mid 2025 and was impressed by the clear communication, responsiveness, and cross-departmental support that helped the business integrate smoothly into the Ausure network and allowed them to continue to serve clients with minimal disruption.
‘Not Just Another Number’ - Perhaps the Grass Is Actually Greener
“We chose to join Ausure as we were unhappy with the support from our current AR Network. After speaking with Adam Sloan and other broker networks, we decided on Ausure, feeling they were a better “Fit” for us. We didn’t want to be ‘just another number’.” – Grant McRae, Principal.
Ausure, which celebrates 30 years next year, has continually been committed to running the business with ‘family values’. Despite growing in size, staff and locations over the years – Ausure’s tagline – ‘We Care’ is something that continues to remain engrained in everyday business.
Gavin Walker, principal of Newcastle Insurance Group, joined Ausure last year – “The biggest noticeable difference from my previous AR network, is that we are listened to and get responses to any queries or concerns we raise. It blew my mind that a casual conversation I had with the Ausure CEO regarding concerns with a couple of insurers was actually listened to. Everyone shares information and works together to achieve better outcomes. In my previous dealings the only people get that level of support is the top 1% and that’s it.”
Whilst many businesses choose a tagline to align themselves with, fewer are able to demonstrate it being applied in everyday business.
“It quickly became clear that Ausure operates very differently — and in the best possible way.” Gavin Walker, Principal of Newcastle Insurance Group, joined Ausure at the beginning of 2025. Gavin founded the Newcastle insurance brokerage in 2019 , and decided to make the move from a competitor AR network.
It’s about more than a Glossy Services Brochure
Ausure provides industry leading support, services and benefits for it’s Authorised Representatives and is led by a committed executive team and the Steadfast Group, who are shareholders of the company.
Ausure Benefits and Services include:
- Insight, SCTP and Sunrise Access
- IT/Broking Support
Ausure has a dedicated Broking Support and IT team who are here to help you. We can assist with the following tasks: Provide IT advice and guidance, Setup/onboarding of all Branches and staff, Desktop and general IT support, and support of all systems used by Ausure - National Service Team
Ausure has a team of brokers who can provide back office broking services to branches remotely for a fee. The dedicated national service team provides the same service as an internal broker and assistant would if they were employed in a branch office, freeing up brokers that prefer to focus on meeting clients and growing their business.
Access to NST is massive also I know I have access to claim and placement help at anytime, we also have 3 avenues for placement help – Intranet placement forum, John Mills – Ausure’s dedicated Placement Manager and the Ausure Collective team. All three have helped where my previous AR network only had 1 avenue. – Gavin Walker, Newcastle Insurance Group
- Part of Steadfast
Ausure is part of the Steadfast Group. The key Ausure difference is that Steadfast are a major shareholder, which gives us the financial and strategic security of having a public listed company as our corporate partner whilst still having management shareholders who have been with Ausure since the beginning, ensuring we maintain many of the traits of a small/family business. - Broking Support Team
“With Ausure’s national support, advanced systems, and strong culture of integrity, we feel confident moving into the next chapter of growth. Our team is now backed by a network that understands our values and is committed to excellence.“ Elaine, WebFS
- Claims Assistance
- Marketing Support
Grow your business with the support of Ausure Ausure provides a number of tools, platforms and initatives designed to support our AR’s to grow their business and promote their brand online. Ausure trading offices will be given the option to receive digital leads for Business and Personal lines. Depending on the enquiry, the lead is sent to the closest Ausure trading broker by postcode. - Business Development and Strategic Planning Support
- Training & Onboarding
Ausure are committed to providing a efficient and streamlined onboarding process for those looking to join us. Our dedicated Branch Projects Manager and Training & Learning Development manager, as well as the entire Ausure Executive team are there to support and guide you.
“Their expertise, patience, and commitment made all the difference in making this transition such a successful one. We’re proud to be part of the Ausure family and look forward to growing together with continued confidence and capability. I would like to extend special thanks to Adam Sloan, Christine McLean, Ramona Pei, Craig Barnden, Gemma Riordan and Graeme Lilley with their support throughout the onboarding transition. “ Elaine, WebFS
- Human Resources
The Ausure HR team is available to assist with a range of HR issues and support such as: Recruitment guidance, Performance Plans, HR guidance and Employment documentation. - Compliance
Compliance works branches so that you have the training and knowledge to ensure your compliance requirements are met. Audits are conducted regularly to assist branches improve their broking practices. - Accounts and Finance
Ausure has a dedicated Accounts and Finance team who manage all in and outgoing account processes for Head office and our branches. - Ausure Key Partners
We have a panel of Ausure Key Partners as well as Training and Promotion partners. These partnerships provide our brokers with direct escalation points, exclusive arrangements and better outcomes for clients through close working relationships with the partners.
Another noticeable difference has been that Insurers and Agencies get back to me sooner now that I am part of the Ausure Network. I have placed a several large accounts and wouldn’t have done it without the help of the group. They made it very easy and are very genuine in helping their AR’s.
Insurers are considerably quicker in response times and show stronger interest in securing business — purely due to my affiliation with the Ausure group. I know several brokers who left my previous AR network for other dealer groups and haven’t received the same level of support that I have at Ausure. – Gavin Walker, Newcastle Insurance Group
- Ausure Training, Development & Networking Opportunities
Ausure training and development programs are industry leading. We invest in helping support and develop our AR’s and their staff through a range of initiatives including the Emerging Talent day event, and our subsidy offering which allows Ausure AR’s and staff to subsidise 50% off Diplomas, Tier 1 and Tier 2 studies.
“Even the conferences stand out. They’re not just formal events — they feel like gatherings of a supportive, connected community. Everyone interacts and socialises, not just a select few, and there’s a genuine sense of camaraderie.“ Gavin Walker, Newcastle Insurance Group
- Purchasing Books/Joint Ventures
One of the many benefits of being part of a large group such as Ausure is that you are exposed to opportunities that often never make it to market. Changes in circumstances create opportunities for other branches looking to grow. Ausure also has capacity to enter into joint ventures with branches to provide owners with capital and support for their business and allow them to explore opportunities they previously wouldn’t have had access to.
Whilst Ausure’s list of services and support for brokerages is arguably superior to some of it’s competitors – those who have taken the step of joining Ausure over the last 12 months have all highlighted the biggest difference as as a result of moving AR networks is that Ausure actually cares.
Gavin is one of many Principals who have recently joined Ausure and have been surprised by the level of service, support and assistance provided since joining the network, and the direct impacts it has provided for better customer outcomes, insurer negotiations and exclusive opportunities that have allowed him to place large new business clients.
“Transparency is key. We know where we stand with Ausure and feel valued. Not just a book value or service that relates to how how much we are making in revenue for the dealer group.” Gavin Walker, Newcastle Insurance Group
The Ausure Difference - Support at every stage of your Business. It’s not about us, it’s about you.
Ausure: Supporting Insurance Brokerages Through Every Stage of Business
For many insurance brokerage principals, the journey from establishing a business to planning its future comes with distinct challenges and opportunities. Ausure works alongside brokerages at every stage — from growth and development to succession — providing practical support and strategic guidance.
Strengthening Established Businesses
For brokerages with a solid client base, growth often requires more than just hard work. Ausure offers access to experienced teams in marketing, compliance, claims, and operational support, helping principals scale their businesses while maintaining service excellence. The focus is on building capacity, streamlining operations, and positioning offices for sustainable long-term success.
I’ve been particularly impressed by the accessibility of the leadership team — including the CEO — and the genuine openness to feedback. It’s rare to be able to engage so directly with decision-makers, and even rarer to see that feedback translated into real action. Gavin Walker, Newcastle Insurance Group
Planning the Next Chapter – Succession Planning or Selling Your Business
When principals begin to consider succession or selling, Ausure assists in developing strategies that preserve client relationships and business value. This can include introducing new shareholders to bring fresh ideas and resources, while allowing existing owners to release capital and gradually step back from day-to-day operations. The aim is to create a smooth transition that benefits clients, staff, and the principal’s legacy.
“Ausure treats you as a business partner — not as a number or a liability. That level of respect and collaboration is something I had not experienced previously, and it’s what makes working with Ausure so refreshing and rewarding.“ Gavin Walker
By providing the right support at the right time, Ausure enables insurance brokerages to thrive — whether they’re focused on expansion or preparing for the future.
Ausure has welcomed a record number of Insurance Brokers to the network since the end of last year:
Ausure is proud to share which Insurance Brokerages have chosen to partner with Ausure over the last 12 months – with another 8 Brokerages scheduled to join the network over the next 6 months.
Newcastle Insurance Group
DBK Insurance Solutions
McRae Insurance Services
Lion Insurance Services
Wright Insurance Brokers
AIFG (Australian Insurance and Financial Group
WEB FIS
BOK Insurance Solutions
“The consistent feedback we hear is that people choose Ausure because we’re in touch with the reality of running a business. Our ARs feel like true business partners, not just another number. We pride ourselves on going above and beyond compared to other groups, creating a genuine family feel. Most importantly, from our Managing Director and CEO right through to the head office support staff, every rep is treated with respect, and our entire team is approachable and supportive at every step”