That’s a wrap - Ausure Networking Meetings officially conclude around the Country
The Ausure Networking Meetings, which kicked off in early July have officially wrapped up. Scott McCarthy CEO of Ausure, and Graeme Lilley, GM of Distribution at Ausure, travelled across 4 states, to 10 Networking Meeting locations over the last 7 weeks to catch up with our Ausure AR’s and staff. The meetings marked our first official face-to-face event since 2019, and it was exciting to be able to catch up in person with everyone rather than via a ‘virtual’ meeting.
232 people from 69 Ausure authorised branches attended the Ausure Networking Meetings and post social events, which were also attended by our Ausure Key Partners – NTI, QBE, CGU, and Chubb. Along the way, Graeme had a number of travel companions during his time on the road – Mick O’Bree (GM Underwriting and Broking Operations) , John Mills (Broking Manager), Steve Sloan (GM Communications & Digital), Darren Free (Claims Manager), Craig Barnden (Compliance Manager), Adam Sloan (Head of Sales) and David Boyes (our IT security administrator) even made an appearance to share his knowledge and tips on Cyber Security.
“It was fantastic to see so many Ausure AR’s and staff take time out of their very busy schedules, and travel to their nearest venue to catch up on what’s been going on at Ausure.” Scott McCarthy, CEO of Ausure
John Mills – Broking Manager discussed the importance of relaying the client story to the insurer and ensuring Brokers get the finer details correct – Quantity Surveyors, Fire & Security Protection, BI Calculators, Endorsements, Claim lessons and Sums Insured: “It is crucial we don’t just roll over Sums Insured. We are getting into dangerous territory by just allowing unsubstantiated discussions on correct values. As an example, if a client has a builder mate then they should get that in writing. I doubt that will happen. Calculators are just a guide and starting point.”
Mick O’Bree – GM Operations & Underwriting covered off Ausure services, including the Claims team, Fortem Underwriting and the National Service Team.
Steve Sloan – GM Communications & Digital talked about his prediction of a major disruption coming to the industry from an unlikely source. Steve spoke about sustaining innovation, low-end disruption and new-market disruption – but we’ll chat more about this another day. More importantly, Steve discussed the Ausure Digital Sales Strategy and the Ausure System.
Darren Free, Claims Manager of Ausure – educated attendees about claims trends he’s been seeing over the last year which has seen catastrophic weather events hit our shores. Darren shared crucial claims tips for Brokers to ensure they get the desired outcome for their client. His one tip across the board (with insurers, assessors, and repairers?) Constant follow ups. “During the recent weather events, both Sedgwick’s & Crawford’s brought in overseas assessors due to the overwhelming number of claims. With these assessors now returning home, we are finding a lot of claims are in limbo until they are followed up.” Darren shares.
Craig Barnden, Compliance manager of Ausure spoke about the importance of ensuring we ‘add value to client relationships’. “Here are a few ways we can add value to the relation-ship, obviously the “client value” will play a significant role on what is considered reasonable;
– Site visits to assess risk
– Educating clients on policy coverage in specific industries/situations.
– Portfolio approach to client management. (Help clients to understand what they should have and work with them to cover as much risk as their appetite/budget will allow)“
Craig also covered off the much publicised topic of Advice and remuneration, and asked all Ausure brokers to start thinking about education requirements. “Indications from ASIC are that we are going to see education requirements continue to increase. Over the coming years, we expect brokers are going to need diploma level qualifications to provide advice to clients.”