Tis the Season of Spam and Fake Profiles
Social media is an important part of any business’s marketing and growth strategy, and the increase in participation also means an increase in private messages, tagging and posting of spam and fake profiles.
Why am I receiving this correspondence?
Weekly if not daily, business profiles can receive correspondence from fake accounts, trying to get you to click on a link or send through your details. They target business accounts as they hope to gain your company or login details, which they can use against you. Most accounts will pretend to be the platform’s support or monitoring system and will try and get you to comply with their demands to avoid false threats such as shutting down or locking you out of the account.
How do I tell a Fake Account from the real Support?
The first thing is do not panic! NO SOCIAL MEDIA PLATFORM WILL PRIVATE MESSAGE, TAG OR SHARE YOUR POST TO GET YOUR ATTENTION.
Facebook, Instagram or LinkedIn will never reach out to you through the platform, and they certainly will not ask you to click on a link or provide your details through the interactive section of the platform. If you were ever to receive correspondence from the systems support, it would be in the form of an email or within the business suite itself. (Not in messages or through a post)
Examples of Spam received in the past Three Days alone:
Wall posts are where they have mentioned the business’s name in an attempt to get your attention. Most of these will be quickly deleted by Facebook, but you can also report these types of posts to speed up that process.
Private messages: Facebook and Instagram will never reach out directly in Messenger, so if in doubt just block the user and delete it.
Shared posts are Fairly new but similar to being tagged. Fake accounts will share your posts, again trying to get your attention, but if you follow the profile, you will spot very early that there are some signs the account is fake. Report the page as fake and block the profile.
What do I do when I receive correspondence from a fake account?
We always recommend reporting the account as spam or fake, and you may also receive the option to ban that person from your page and delete the post/message if possible.
We have provided how to remove unwanted messages and how to ban messenger accounts for Facebook below; however, for all other types of spam and scammer activity on social media, we have some great resources below: