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Supporting our Clients
Are you 'OK'?
Ausure prides itself on looking after our clients. It’s totally normal to not feel ok, or feel vulnerable at times – but it’s important to seek help. If we think you aren’t doing ok or may need additional support and assistance, we may recommend that you reach out to one of the below services.
Support Services
National Relay Service
A government service that supports people who are deaf or who have difficulties hearing or speaking on the telephone. This service has specially trained staff who can change voice to text or text to voice and AUSLAN to English or English to AUSLAN. Clients in need of this service must register.
Voice relay number: 1300 555 727 (TTY 133 677)
SMS relay number: 0423 677 767
Translating and Interpreting Service
A government service that supports communications with clients from culturally and
linguistically diverse backgrounds. It offers 160 different languages and is available for immediate and pre-booked phone or on-site conversations.
Phone: 131 450
Website: www.tisnational.gov.au
Beyond Blue
Phone, web, and email support for people experiencing anxiety or depression.
Phone: 1300 224 636 (24-hour)
Website: www.beyondblue.org.au
MensLine
National telephone and online support, information, and referral service for men with family and relationship concerns.
Phone: 1300 78 99 78 (24-hour)
Lifeline
National charity providing all Australians experiencing a personal crisis with access to 24-hour crisis support and suicide prevention services.
Phone: 13 11 14 (24-hour)
1800 RESPECT
National family violence and sexual assault counselling line.
Phone: 1800 737 732 (24-hour)
Website: www.1800respect.org.au (24-hour online counselling)
National Debt Helpline
Free financial counselling including those experiencing complex issues such as family and violence, economic abuse and natural disasters.
Phone: 1800 007 007 (9.30am to 4.30pm, Monday to Friday)
Mob Strong Debt Helpline
A free legal advice service about money matters for Aboriginal and Torres Strait
Islander peoples anywhere in Australia
Phone: 1800 808 488 (9.30am to 4.30pm, Monday to Friday)